Frequently Asked Questions

Reservations get priority. Walk-ins are welcome, but we may not be able to seat you when we are full or still preparing, so we recommend booking in advance.

Please send your request through the reservation form, LINE (Japan's leading messaging app) or WhatsApp. We will confirm your booking within 24 hours by email, LINE or WhatsApp.

Open the reservation form →

Groups — group lunches, travel agencies, schools and companies — can use the same form (from 1 person). Please include the number of people and your preferred date and time.

For same-day visits after we open, please call us at 050-6882-5580.

Yes. Walk-ins are welcome. To check today's availability, please call us at 050-6882-5580 (phone hours 9:30 AM–5:00 PM JST).

We confirm reservations within 24 hours, so please send your request at least one day before your visit. For same-day visits, please walk in or call us.

Send us your preferred date and number of people through the reservation form, LINE or WhatsApp, and we will reply with availability. For today's availability, please call us at 050-6882-5580.

We will confirm your booking within 24 hours by email, LINE or WhatsApp. If you have not heard from us within 24 hours, please contact us.

Please check your spam folder. If the email address you entered has a typo, the email may not reach you. If you still have not heard from us within 24 hours, please contact us by LINE or WhatsApp.

No problem. We can check your reservation at the shop, so just tell our staff the name on your reservation when you arrive.

Yes. Please reply with your changes through the same method we used to confirm your booking (email, LINE or WhatsApp). Cancellation fees apply from 5 days before your reservation (Q11).

Yes. Just tell our staff the name on the reservation when you arrive.

Cancellation fees apply from 5 days before your reservation date:

• Up to 6 days before: free
• 5 to 2 days before: 30% of the experience fee
• The day before: 50% of the experience fee
• On the day / no-show: 100% of the experience fee

As long as the reservation itself is not cancelled, there is no fee if only a few people cannot come. Cancellation fees are paid by bank transfer.

Cancellations due to bad weather such as typhoons or heavy snow are, in principle, subject to the regular cancellation policy.

However, no cancellation fee will be charged in the following cases:

• The Chuo Expressway, Tomei Expressway or Higashi-Fujigoko Road that you use to reach us is actually closed
• The public transportation you plan to use is suspended
• You change the date or time of your reservation and still visit us (no cancellation fee even if the number of people decreases with the change)

Road closures and suspensions must be confirmable through official information. If you cancel because of weather forecasts, traffic jams, speed restrictions or your own decision to call off your trip, the regular cancellation policy applies. Please contact us in advance to change the date. The same rules apply to individuals and groups.

If you are less than 20 minutes late, there is no need to contact us. If you will be more than 20 minutes late, please call us at 050-6882-5580. Depending on your arrival time and other reservations that day, we may need to adjust the start time or the experience. The same applies to traffic jams and train or bus delays.

Yes. Depending on our preparation and other reservations, we may ask you to wait until your reservation time.

It may be possible depending on that day's reservations and preparation. Please ask our staff when you arrive.

It depends on the experience and the set. Please see our menu page for prices.

See the menu & prices →

Children aged 5–12 pay the same price as adults. In the reservation form, please count them as "children".

Children aged 4 and under are free when they join together with an adult. No ingredients or meal are provided for them (you are welcome to bring food for them). If a child makes and eats their own portion, please count them as a "child" when booking (same price as adults).

Yes. For cooking experiences, the ingredients, apron and everything else you need are included.

Toppings such as Koshu Wine Beef (a Yamanashi brand beef) and additional dishes, drinks or desserts cost extra. The dyeing experience has a separate material fee (Q39).

Please pay at the shop. We accept cash, credit cards (VISA, Mastercard, American Express), QR code payments (such as PayPay) and coupons. Travel agencies and companies can also ask about payment by invoice.

Yes, we can issue receipts. We also support Japan's qualified invoice system.

Mainly Yamanashi local dishes:

• Hōtō making (Yamanashi's flat noodles in miso hot pot)
• Yoshida Udon making (thick, chewy local udon)
• Oshino Hakkai Soba making (buckwheat noodles)
• Tonkotsu Ramen making (pork-bone broth ramen)
• Jiro-style Ramen making (hearty ramen with lots of toppings)
• Abekawa mochi making (rice cakes with kinako roasted soybean flour and kuromitsu brown sugar syrup)
• Taiyaki making (fish-shaped cake with sweet filling)
• Dyeing experiences such as indigo and sumi ink dyeing
• Suridane making (local spicy condiment)
• Yakuzen shichimi (seven-spice blend) and spice making

Please see our menu page for details.

See the menu & prices →

Approximate times:

• Hōtō, Yoshida Udon and soba making: about 90–120 minutes including the meal
• Dyeing: about 60–90 minutes
• Noodle making + dyeing set: about 120–150 minutes including the meal
• Suridane making: about 30 minutes

Of course. Our staff will guide you through each step, so first-timers and children can join with confidence.

Yes, solo guests are welcome. All experiences can be booked from 1 person.

Nothing special. We provide all ingredients and aprons for the cooking experiences. For dyeing, you can also bring your own T-shirt or other items to dye (Q39).

Flour can get on your clothes during noodle making, and dye during dyeing. We lend aprons for noodle making and a cover-up for dyeing, but please wear clothes you don't mind getting dirty.

If you have to, please tell our staff. Depending on how far the experience has progressed, you may not be able to continue from the same point when you come back.

Yes. We support English and Chinese, and many guests from overseas join us. However, very few of our staff speak English at a native level, so it helps a lot if you have an interpreter with you.

Yes. Please enjoy capturing your memories.

• Hōtō: Yamanashi's signature local dish. Wide flat noodles enjoyed in a miso hot pot.
• Yoshida Udon: a local dish of Fujiyoshida, known for its thick, firm noodles.
• Oshino Hakkai Soba: soba made with Mt. Fuji's spring water. You use a soba knife and a cutting board guide (komaita) for an authentic soba-making experience.
• Ramen: you make the noodles yourself and enjoy them as Tonkotsu Ramen or Jiro-style Ramen.

Every experience includes both noodle making and the meal.

If you want something unique to Yamanashi, we recommend Hōtō making, our signature local dish. It is FUJIYA's classic, most popular experience.

Yes, you make the noodles from flour: making the dough, kneading, rolling and cutting. The soup and toppings are prepared by the shop.

• Hōtō: you cook it yourself at your table, simmering the noodles in the hot pot.
• Yoshida Udon, Oshino Hakkai Soba and ramen: our staff cook them in the kitchen and serve them to you.

You use 100 g of flour for Hōtō, and 150 g for Yoshida Udon, Oshino Hakkai Soba and Tonkotsu Ramen.

Yes. In the noodle-making experiences, you eat the noodles you made right there.

Only fried food and uncooked noodles can be taken home. Cooked dishes such as Hōtō and soba, and raw meat, cannot be taken home.

We also offer an experience where you make noodles to take home without the meal.

T-shirts, tenugui (Japanese cotton hand towels) and more. The finish depends on the material, and you can add patterns to make your own original piece.

Yes. We have items for sale (the material fee is separate from the experience fee):

• T-shirt ¥1,000 / handkerchief ¥500 / tenugui ¥800 / tote bag ¥1,000 / stole ¥1,000 / linen shirt ¥1,500

You can also bring your own items. The first item is free, and ¥500 per item from the second one.

Some materials, such as polyester, are hard to dye and may not dye well. If you are unsure, please ask us in advance.

Yes, you can take your finished piece home the same day.

Yes. The number of people and how we run the session need to be arranged in advance.

Yes. For example, 5 people can make Hōtō while 5 others make Yoshida Udon.

However, Yoshida Udon, soba and ramen making are limited to 20 people per group. Groups of more than 20 are guided to Hōtō making.

Yes. We also offer sets that combine noodle making and dyeing. The time needed depends on the combination (Q23).

Yes. All toppings, including Koshu Wine Beef, can be added to every noodle experience, such as Hōtō, Yoshida Udon and soba.

Yes. We offer add-on dishes and sets featuring Yamanashi ingredients such as Koshu Wine Beef and gibier.

Yes. Besides Yamanashi wine, we have Yamanashi grape juice, peach juice, desserts and more.

Yes, you can order more on the day. However, we recommend booking the Premium plan (Yamanashi's Finest Course) by the day before, as we may not be able to prepare it if ordered on the day.

Children aged 3 and up can join if an adult helps them. They can enjoy kneading and rolling the noodles together with their parents.

Yes. Children aged 4 and under can come along for free (Q18).

In principle, only participants are guided to the table. We do not accept watching only (there may be exceptions, such as teachers or group leaders). Children aged 4 and under can come along for free.

Yes. All seats are on tatami mats, so please leave the stroller at the entrance.

We have children's forks, spoons and small bowls. We do not have children's chairs.

Yes. Group lunches (from 1 person), travel agencies, schools and companies can book through our reservation form. We welcome all kinds of groups, including school trips, educational tours, field trips and company trips. Please include the number of people and your preferred date and time.

Open the reservation form →

Hōtō making can host up to 200 people. For more than 80 people, we also use our sister shop across the street. For more than 100 people, we use a separate venue.

Yoshida Udon, soba and ramen making are limited to 20 people per group.

Yes. If the udon is cooked in a pot and everyone serves themselves, we can serve up to about 80 people. Please contact us through the reservation form.

Yes. Travel agencies can book through our reservation form. We accept payment by invoice, coupons and other methods to suit your needs.

3376-3 Funatsu, Fujikawaguchiko-machi, Minamitsuru-gun, Yamanashi. About a 12-minute walk from Kawaguchiko Station on the Fujikyuko Line.

Yes. It is about 5 minutes by car from Kawaguchiko Station.

Yes. We have free parking for about 25 cars and about 3 large buses.

Yes. We are within walking distance of Kawaguchiko Station, so it is easy to combine with sightseeing around Lake Kawaguchi and Mt. Fuji. Please check transportation and that day's operating status for how to get to each spot.

Yes, you can enter the shop. All seats are on tatami mats, so you cannot sit at the table in a wheelchair.

Yes, you can come with your luggage. The shop is not large, so large luggage may need to be placed away from the experience area, such as at the entrance. Valuables and small bags can go in the lockers in the experience room. For security reasons, we generally do not keep luggage before or after the experience.

Yes, there are restrooms in the shop. There is no multipurpose restroom or diaper-changing facility.

FUJIYA has no guest Wi-Fi. Wi-Fi is available at our cat cafe, Atelier Takana-sensei, across the street.

Dogs can come in if they are in a cage.

Yes. All experiences are indoors, so you can enjoy them even when it rains.

Yes. We also offer lunches featuring Yamanashi local dishes that can be reserved. You can come without a reservation, but we may not be able to seat you when we are full, so we recommend booking in advance. With a reservation, we are open 365 days a year.

Yes. The Hōtō making experience uses no animal products at all. The soba, udon and ramen experiences use some animal products. Some of the seasonings on the table also contain animal products, so please be careful. Please tell us about any foods you cannot eat when you book.

Yes. Depending on the meal, we can prepare it without pork. However, we are not a halal-certified facility and our dishes are not halal-certified. Please tell us your requirements when you book.

Yes, as far as we can. When you book, please tell us the allergens and how many people have them. Because we share cooking facilities and utensils, we cannot guarantee that allergens are completely removed. If you have a severe allergy, please be sure to consult us in advance.

We handle buckwheat in the same building and share cooking utensils and facilities. We cannot guarantee that allergens are completely removed, so if you have a severe buckwheat allergy, please be sure to consult us in advance.

Hōtō, Yoshida Udon, ramen and other noodle making use wheat. You can still do the noodle making and have white rice instead of eating the noodles. For Hōtō, for example, we can serve the miso hot pot without noodles, with white rice.

Yes. Our free rescue cat cafe, Atelier Takana-sensei, is right across the street from FUJIYA. You can enjoy it together with your experience during its opening hours.

About the cat cafe →

Yes, you can visit only the cat cafe. No reservation is needed. Please check in at the reception during opening hours.

Weekdays 11:00 AM–4:00 PM, weekends and holidays 12:00 PM–5:00 PM. Closed on Thursdays (open if Thursday is a national holiday).

Yes. There is no entrance fee, drinks are free, and there is no time limit.

• Weekdays: 10:00 AM–4:00 PM (last entry 4:00 PM)
• Weekends & holidays: 9:00 AM–6:00 PM (last entry 4:00 PM)

Phone hours are 9:30 AM–5:00 PM JST (050-6882-5580).

We may be able to help outside opening hours, so please feel free to ask.

Absolutely. We don't offer special performances, but if you let us know in advance, we will help you celebrate as much as we can.